Transact Europe Privacy Policy

Your privacy
All processing of personal data is conducted in accordance with the data protection principles as set out in Article 5 of the GDPR. Transact Europe's policies and procedures are designed to ensure compliance with these principles.

Your privacy is important to us.  This notice applies to all personal information we collect from you when you request an account, Debit Card, Wallet, or use this site.  If you're a TRANSACT EUROPE customer, or otherwise have a relationship with us through an affiliate, we may also have provided you with a separate privacy notice setting out how we use your personal information, which will also apply.  You can also find that privacy notice by visiting the website for the product or services we provide you (for example, or by contacting our customer service team at

Some of the links on this website may lead to TRANSACT EUROPE or non-TRANSACT EUROPE websites with their own privacy notices, which may be different to this notice, and you should read those notices carefully.
For the purposes of this Privacy Notice, the data controller is TRANSACT EUROPE. Transact's registered office is at 19 Karnigradska Str.,1000 Sofia, Bulgaria. We've also set out contact details towards the end of this notice.

Information we may collect from you
We or our Direct Merchants, a Registered PSP/ISO or one of our Value-Added Resellers may collect and process the following information about you:

  • Information that you provide to us, such as when you request an account, debit card or wallet,
  • Information that we obtain or learn, such as information about the browser or device you use to access this site, how you use this site and the pages you visit, traffic and location data.

We may also ask you for information if you experience problems when using this site.
If we have an existing relationship with you, and we are able to identify you from information obtained or provided by your use of the site, we may associate those sets of information, for example to enable us to respond to a query you have submitted.

How we use your information
We'll only use your information where we have your consent, or we have another lawful reason for using it. Unless we say otherwise below, we'll use your personal information on the basis that it's within our legitimate interests in operating and maintaining the site and providing you with site functionality and related services. We use information provided or obtained via this site to:

  • respond to your queries (for example, if you've asked a question or submitted a complaint via the site)
  • carry out our obligations from any contracts entered into between you our affiliates, and us
  • notify you about changes to the site
  • ensure site content is presented in the most effective manner for the device you're accessing it from
  • detect and prevent misuse or abuse of this site or our services

We also use information to meet our compliance obligations, to comply with other laws and regulations and to share with regulators and other authorities that TRANSACT EUROPE companies are subject to. This may include using it to help detect or prevent crime (including terrorism financing, money laundering and other financial crimes). We'll only do this on the basis that it's needed to comply with a legal obligation, it's in our legitimate interests and that of others or to prevent or detect unlawful acts.

Who we'll share your information with
We may share your information in order to provide you with products or services you've requested (for example, if they're not provided by the TRANSACT EUROPE entity operating this site), if we have a legitimate interest in doing so (eg. to manage risk, verify your identity, to combat fraud, abuse of our site or services), or where you've agreed to us doing so.
We may share your information with others including other TRANSACT EUROPE group companies and any of our service providers, anyone else whose products and services you've requested, anyone who we're under an obligation to disclose information to or where it's in the public interest, for example to prevent or detect fraud, abuse of our site or services).

IP addresses
We may collect information about your computer (or mobile device), including where available your IP address, for system security.

We do not use 3rd party cookies. Any use of cookies on the Transact Europe sites are to preserve user session state across page requests, or to define language preference.


How long we'll keep your information
We keep your information in line with our data retention policy. For example, we'll normally keep correspondence for a period of six months. This enables us to comply with legal and regulatory requirements or use it where we need to for our legitimate purposes such as dealing with any enquiries.
We may need to retain your information for a longer period where we need the information to comply with regulatory or legal requirements or where we may need it for our legitimate purposes, eg. to help us respond to queries or complaints, fighting fraud and financial crime, responding to requests from regulators, etc. If we don't need to retain information for this period of time, we may destroy, delete or anonymise it more promptly.

Transferring your information overseas
Your information will never be transferred to or stored in locations outside the European Economic Area (EEA).

Your rights
You have a number of rights in relation to the information that we hold about you. These rights include:

  • the right to access information we hold about you and to obtain information about how we process it;
  • in some circumstances, the right to withdraw your consent to our processing of your information, which you can do at any time. We may continue to process your information if we have another legitimate reason for doing so;
  • in some circumstances, the right to receive certain information you have provided to us in an electronic format and / or request that we transmit it to a third party;
  • the right to request that we rectify your information if it's inaccurate or incomplete;
  • in some circumstances, the right to request that we erase your information. We may continue to retain your information if we're entitled or required to retain it;
  • the right to object to, and to request that we restrict, our processing of your information in some circumstances. Again, there may be situations where you object to, or ask us to restrict, our processing of your information but we're entitled to continue processing your information and / or to refuse that request.

You can exercise your rights by contacting us using the details set out in the "More details about your information" section below.

You also have a right to complain to the Commission for Personal Data Protection, or to the data protection regulator in the country where you live or work.

Contact point (Bulgaria)
Bul. Akademik Ivan Evstratiev Geshov 15
Sofia 1431, Bulgaria
Tel. + 359 2 91 53 518
Fax: + 359 2 91 53 525

How we keep your information secure
We use a range of measures to keep your information safe and secure which may include encryption and other forms of security. We require our staff and any third parties who carry out any work on our behalf to comply with appropriate compliance standards including obligations to protect any information and applying appropriate measures for the use and transfer of information.

More details about your information
If you'd like further information on anything we've said in this Privacy Notice, or to contact our Data Protection Officer, contact us at
This Privacy Notice may be updated from time to time, and you'll always be able to find the most recent version on this site.